At Pure Roots Herbals, we know that sometimes an order just needs to be cancelled — you changed your mind, ordered by mistake, or found a better combo. We've kept the process simple and hassle-free.

How to cancel your order

If you'd like to cancel an order, write to our customer care team at ccare@purerootsherbals.com within 24 hours of placing the order. Please mention your order number and registered mobile/email so we can locate it quickly. You can also call us at +91-9999992016 during working hours (Mon–Fri, 11 AM to 5:30 PM) for faster assistance.

Cancellation window

We begin processing and packing orders quickly to make sure they reach you on time, so cancellation requests can only be accepted within 24 hours of placing the order. Once this window has passed, your order will likely already be packed or shipped, and we won't be able to cancel it. In that case, you're welcome to refuse the delivery or raise a return once it arrives, as per our Exchange and Returns Policy.

Refunds on cancelled orders

• For prepaid orders that are cancelled within the allowed window, the full amount paid will be refunded to your original payment source within 10 business days.
• For Cash on Delivery (COD) orders, simply let us know, and no payment will be collected — there's nothing to refund.

Orders that can't be cancelled

Once an order has been shipped or is out for delivery, it cannot be cancelled. Similarly, orders placed during limited-time offers, combo deals, or personalised/customised orders may not be eligible for cancellation — our team will let you know if this applies when you reach out.

Need help?

Our customer care team is happy to guide you through the process.

Reach us at: ccare@purerootsherbals.com or call +91-9999992016,

Monday to Friday, 11 AM – 5:30 PM.